Customer support

Our team is dedicated to providing timely assistance, whether you're setting up your account, integrating with other tools, or troubleshooting an issue.

Hours & availability

Monday to Friday, 9AM - 5PM EST

While we aim to provide assistance on weekends, please be aware that response times may be longer outside of regular hours.

Get in touch

Support tiers

Support varies based on plan to ensure that you get the level of help that matches your needs. In general, we strive to respond to each request as soon as possible, but during times of high demand and on weekends we prioritize responses based on tier.

Standard Plan

Enterprise Plan

Support channels

Channels

Priority email support

Dedicated Slack channel

Phone support (available by scheduling)

Response time commitment

Response time

Within 6 hours on weekdays (longer on weekends)

Response time

Within 2 hours on weekdays (longer on weekends)

Weekend availability

Yes

Contact us

Email support

For all plans, you can reach out via support@tryopine.com. Please include as much detail as possible to help us address your query quickly.

Email support

For all plans, you can reach out via support@tryopine.com. Please include as much detail as possible to help us address your query quickly.

Email support

For all plans, you can reach out via support@tryopine.com. Please include as much detail as possible to help us address your query quickly.

Slack connect for Enterprise customers

Enterprise clients have direct access to our support team through a dedicated Slack Connect channel for real-time assistance. Not connected yet? Contact us to set up your channel.

Slack connect for Enterprise customers

Enterprise clients have direct access to our support team through a dedicated Slack Connect channel for real-time assistance. Not connected yet? Contact us to set up your channel.

Slack connect for Enterprise customers

Enterprise clients have direct access to our support team through a dedicated Slack Connect channel for real-time assistance. Not connected yet? Contact us to set up your channel.

Schedule a call (Enterprise only)

Enterprise clients can also schedule phone calls with our support specialists for more in-depth help. Arrange a call by contacting our team through Slack Connect or email.

Schedule a call (Enterprise only)

Enterprise clients can also schedule phone calls with our support specialists for more in-depth help. Arrange a call by contacting our team through Slack Connect or email.

Schedule a call (Enterprise only)

Enterprise clients can also schedule phone calls with our support specialists for more in-depth help. Arrange a call by contacting our team through Slack Connect or email.

Documentation

Our comprehensive documentation library offers guides, tutorials, and FAQs to help you get the most out of Opine. Read documentation ->